This document aims to inform users about the legal provisions governing our relationship. Please read this document carefully and seek professional advice if you have any doubts. By accepting these terms, you are deemed to have entered into a contractual agreement with Orbita.
Orbita provides an electronic platform for online shopping, through which you can purchase products from Orbita, our partners, or other authorized third parties, under the conditions specified in this document.
If you do not agree with any of these terms, please discontinue using the platform.
Terms and Definitions
Unless otherwise specified, the following terms have the meanings set out in this document:
• “Terms”: This document, also referred to as the Contract or Agreement.
• “Deadlines”: Time periods set by Orbita for order delivery, changes, cancellations, returns of goods, etc.
• “Business Day”: Any day of the year except weekends and official holidays in Albania.
• “Day”: Any calendar day.
• “User” / “Consumer” / “Client”: Any individual using the platform, including buyers of products.
• “Applicable Legislation”: The laws and regulations in force in the Republic of Albania.
• “Third Party”: Any entity other than Orbita and the user.
• “Product”: Any item permitted for trading in Albania, offered for sale through the platform.
• “Platform”: The online site www.orbita.al and any other platform owned by Orbita.
• “Refund”: The return of a payment for reasons specified in this document.
• “Supplier”: Parties that supply products, which may be Orbita’s partners.
• “Return”: The process of returning a product in the event that it has defects, under the conditions specified below.
• “Excluded Liability”: Orbita will not be held liable for actions of third parties during transport or for other matters outside its control.
• “Electronic Signature”: Providing one’s name and surname with the meaning of an electronic signature.
All words in the singular shall have the same meaning in the plural.
1. Intellectual and Industrial Rights
All content on the platform, including trademarks, titles, texts, photographs, images, services, and any other material, is owned by Orbita or protected by third-party rights. No part of the content may be modified, reproduced, distributed, or used for commercial purposes without written permission from Orbita, except for limited copying for personal use.
2. Purpose
The Orbita platform is used for lawful purposes, in compliance with the provisions of Albanian and EU legislation. Users must act responsibly and respect all applicable laws and regulations. If Orbita faces legal consequences due to users’ violations of their obligations, those users will be responsible for compensating any damages caused.
3. Links to Third-Party Websites
The platform may contain links that redirect you to other third-party websites. The content of these websites is not under Orbita’s control, and Orbita does not guarantee their accuracy, legality, or quality. Orbita is not responsible for the content or policies of these external websites.
4. Limitation of Liability
Orbita strives to ensure that the information provided on the platform is accurate and up to date, but does not guarantee complete accuracy. Orbita will not be liable for errors, delays, interruptions, or damages arising from the use of information on the platform. The services do not constitute financial, legal, or other advice.
5. Security
Users are responsible for the devices and software they use to access the platform, including protection against viruses. Orbita takes appropriate measures to safeguard the platform but does not guarantee complete protection from cyberattacks, viruses, or technical errors.
6. Personal Data and Its Protection
1. Orbita processes personal data in accordance with Law No. 9887, dated 10.3.2008 “On the Protection of Personal Data” (as amended).
2. Orbita does not request copies of personal documents except in cases where this is necessary to verify orders.
3. Third parties that process data for Orbita are obliged to respect the same data protection standards.
4. Users have the right to request the deletion or modification of their personal data in accordance with the procedures set out in the Privacy Policy.
7. Policies, Procedures, and Cookie Principles
Orbita uses “cookies” to improve the functionality of the platform and for statistical analysis. Users can manage or refuse cookies through their browser settings, noting that this may affect the user experience on the platform.
8. Means of Communication
Orbita may use your personal data to send informational notices, advertisements, and special offers. Users can choose how they wish to be contacted via their account settings or by contacting Orbita directly at: info@orbita.al.
9. Revocation of Consent
If you revoke your consent for the collection, use, or processing of personal data, Orbita may not be able to provide you with all services, except for the basic ability to use the platform.
10. Entry into Force
1. These Terms enter into force when:
o An electronic or physical signature is finalized by both parties, or
o Upon the user’s registration on the platform and acceptance of the Terms.
2. These Terms remain in force as long as the user is registered on the platform or until they deregister, provided there are no outstanding obligations to Orbita.
11. Special Terms for Product Purchases
1. Products offered on the platform are available according to the specifications set by Orbita and its partners.
2. Products will be delivered based on availability and deadlines stated on the platform.
3. If a product has physical defects, the consumer must arrange for its return within 24 hours of receipt.
4. For products with large volume or weight, delivery may be performed by dedicated suppliers, subject to special agreements.
12. Price, Invoicing, and Payments
1. The price of the products is determined on the platform and includes all taxes.
2. Invoicing is carried out by Orbita, fulfilling legal requirements.
3. Payments can be made using the specified methods (credit card, bank transfer, cash on delivery, etc.).
4. Users can opt to store their card details in Orbita’s encrypted system. Orbita is not responsible for any misuse of these details by third parties.
13. Right of Withdrawal from the Contract and Product Returns
1. The consumer has the right to withdraw from the order within 14 days, in accordance with the provisions of Law No. 9902 on Consumer Protection.
2. Returned products must be in their original condition, without signs of use, and returned with all packaging and labels.
3. Product returns must be sent to the address specified by Orbita, and the consumer bears the shipping costs of the return.
4. After verifying the product, the consumer may choose a refund or a replacement with another product.
14. Consumer Protection
1. Orbita fully complies with consumer protection laws.
2. Orbita aims to ensure that product information (photos, descriptions, etc.) is accurate and complete, enabling the consumer to be well-informed about the product offered.
3. Any claim from the consumer regarding the product must be submitted within 24 hours of receipt.
15. Compliance with E-commerce Standards
1. Orbita and the consumer will act in accordance with international standards for online trade.
2. Orbita will endeavor to fulfill its obligations with efficiency and professionalism, while the consumer must respect the deadlines and obligations set forth.
3. In the event of delays due to force majeure or circumstances beyond its control, delivery deadlines may be extended.
16. Communications between the Parties
1. All notices related to these Terms must be sent in writing, via email or post, using the contact information specified in this document.
2. Contact with Orbita is made through the following email: info@orbita.al.
17. Changes to the Terms
Orbita reserves the right to unilaterally change these Terms. In the event of changes, Orbita will notify users in advance (e.g., via email or on the platform) with a 30-day notice. Continuing to use the platform after such notification will be deemed acceptance of the new terms.
18. Suspension and Termination for Non-Compliance
1. Orbita may suspend or terminate platform services, with written notice, if the user seriously breaches the obligations set out in these Terms.
2. If the user demonstrates corrupt or fraudulent practices, Orbita has the right to terminate the agreement in whole or in part.
19. Force Majeure
Neither party shall be deemed in breach of the agreement if the delay or failure to perform results from an unforeseeable event beyond their control (force majeure). In the event of such an occurrence, the affected party shall promptly notify the other party and attempt to fulfill its obligations as soon as possible.
20. Transfer of Rights and Obligations
1. The user may not transfer their obligations without prior written consent from Orbita.
2. Orbita has the right to transfer this agreement to third parties, including the rights and obligations arising from it.
21. Execution and Dispute Resolution
1. In the event of a dispute between Orbita and a user who is a commercial entity, the matter will be resolved through the Albanian Chamber of Arbitration, under expedited procedures, with the Albanian language in Tirana.
2. If the user is an individual, the dispute will be referred to the Court of First Instance of General Jurisdiction in Tirana.
3. The applicable law is Albanian law, excluding the application of the UNCITRAL Convention on the International Sale of Goods.
4. Orbita has the right to seek enforcement of obligations through enforcement procedures without initiating full judicial proceedings.
22. Language of the Terms
If these Terms are translated into multiple languages, the Albanian version shall be the official version and will have full authority for interpretation.
23. General Provisions
1. This document represents the entire agreement between Orbita and the user regarding the use of the platform, replacing any prior agreements, whether written or oral.
2. No third party shall have the right to enforce any provisions of this agreement without the written consent of both parties.
3. If any provision of this document is declared illegal, void, or unenforceable by an arbitrator or court, the remaining provisions remain in effect, and the illegal provision will be replaced with one that closely reflects its original intent.
4. In the event of any inconsistency between different language versions, the Albanian version shall prevail.
This document is effective from the moment you register on the platform www.orbita.al or from electronic or physical signing, as applicable. By continuing to use the platform, you fully accept these terms without reservation.
Last update date: 2/4/2025
If you have any questions or suggestions regarding these Terms, please contact us at:
Email: info@orbita.al
This document is designed to ensure a clear and fair relationship between Orbita and its users, protecting the rights and obligations of both parties.